It’s hard to conceive of a scenario where a vehicle’s door handle design would become contentious, yet here we are in 2026. The CEO of Audi not only recognized the issue but intervened at the last minute before the launch of the automaker’s new flagship model.
During a media preview for the 2027 Audi Q9 three-row SUV in Munich, Germany in May, Audi CEO Gernot Döllner informed reporters, “One particular aspect I am quite proud of relates to a rather conventional subject, the door handles.”
Döllner disclosed, “We actually made that change 45 weeks ago, and we were pleased to have the opportunity to do so.”
According to Döllner, the decision to change was made only after he test drove the final validation Q9 models to officially approve the flagship. “We had an innovative door handle concept in that vehicle as well. After our final test drive, we concluded that while it was innovative, it was less effective from a customer perspective than a conventional handle. We were extremely fortunate that we were able to modify it,” stated the CEO.
Making a change of such significance just 45 months before a media unveiling is a considerable feat. Döllner remarked, “Typically, changing that [door handle] takes two years, but our body engineers performed exceptionally, and we were somewhat lucky that it worked out in terms of packaging.” According to Döllner, the automaker had to replace tooling that was already established.
Döllner candidly expressed, “We are genuinely pleased to have these conventional door handles; it’s not about innovation, it’s simply good. Yes.”
Initially, the automaker intended to follow the trend of electronic door handles similar to those featured on the Volvo EX60. Döllner mentioned that the decision coincided with the ban on unconventional door handles in the Chinese market, although that was not the primary factor driving the design alteration.
What about the “innovative door handle” that was excluded from the Q9? Döllner described it as “A small wing on the door that operated through a piezoelectric physical effect. It only required a light touch for the door to open electromechanically, though we will implement that solution on a European vehicle in a different sector; it definitely does not suit a full-size SUV with everyday usage demands.”
The door handles weren’t the only corrections Döllner aimed to address with the Q9, and later with its smaller counterpart, the 2027 Q7.
Döllner noted that the new Q7 and Q9 were the first two vehicles where he made a substantial impact since joining Audi 2.5 years ago. He took customer feedback seriously and implemented significant changes beyond just the door handles, affecting packaging and features as well.
My daughter will be grateful to Döllner for ensuring that the cup holders in both the Q7 and Q9 aren’t designed for small beverages. Her sentiments, not mine.
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