Enhancements Required for Mazda’s Infotainment System to Achieve Its Maximum Capability

Earlier this week, I discussed how Mazda has finally recognized that its infotainment system is subpar. The response from readers in our comment section, as well as on Reddit, was immediate. Some owners mentioned they adapted to the scroll-wheel technology after using it for a while, while others were less inclined to tolerate it, saying they promptly returned rental vehicles once they discovered the system wasn’t touchscreen.

Your feedback is acknowledged on all fronts. I’m currently behind the wheel of a 2026 CX-90 Plug-in Hybrid. Recently, I tested the CX-70 and CX-50 Hybrid. Last summer, I took a road trip in the CX-90 equipped with the turbo-six. I’ve spent numerous hours with various versions of Mazda’s infotainment system as screens expanded, resolution improved, and Apple CarPlay was integrated. Therefore, here’s my take on how Mazda could have rectified its system.

Initially, it didn’t need to eliminate the scroll wheel, quick action buttons, or the volume knob. All of these could have been retained. As noted, Mazdas with the larger 12.3-inch displays are touchscreens, but the touch feature is deactivated when the vehicle is not in Park and outside of the CarPlay environment. Users can access the menu to enable touch functionality while driving, but it remains limited to CarPlay.

The problem is that the screens are positioned on the dashboard like tablets, and they are placed too far for most users, myself included, to comfortably reach. Especially the entire screen. The display itself isn’t designed for regular touch interaction as the system wasn’t created for it.

Mazda’s built-in infotainment system interface isn’t touch-enabled, can’t be made touch-enabled, and closely resembles older iterations of BMW iDrive and Audi’s MMI systems.

Replacing everything with a 15.6-inch touchscreen and no volume control in the new 2026 CX-5 is entirely the opposite, which likely saves Mazda costs. The climate control buttons in existing vehicles are excellent, featuring toggles and buttons that offer an engaging click.

Mazda could have tackled its infotainment system challenges by simply repositioning the screens closer to the front-seat passengers, enabling touch functionality throughout the entire system, and revamping the native interface to be more contemporary. Hyundai’s tile-based interface, with iPad-like icons, serves as a great starting point. Retain the scroll wheel and the volume knob, as well as the hotkeys. Users can utilize them for quick adjustments or for scrubbing through audio in a podcast or song.

A balanced solution would have involved relocating today’s hardware and providing a modern interface. I hear you, Internet. The issue isn’t the hardware; it’s the software, screen placement, and Mazda’s rigid approach to the situation.

Even Cadillac includes an iPad-like interface enhanced by a wheel, a volume knob, and quick keys in its EVs and the latest Escalade. It doesn’t need to be this complex.

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**Necessary Enhancements for Mazda’s Infotainment System to Achieve Its Full Potential**

Mazda has made notable progress in recent years, especially regarding design, performance, and driving dynamics. Nevertheless, one aspect that continues to face scrutiny is its infotainment system. Although the system offers various features, numerous enhancements are crucial to improve user experience and functionality, enabling it to realize its full potential.

**1. User Interface and Navigation**

The existing user interface of Mazda’s infotainment system can be clunky and non-intuitive. Many users perceive the layout as disorganized, making it challenging to navigate through menus swiftly. Streamlining the interface and simplifying the menu structure would significantly improve usability. Additionally, enhancing the responsiveness of the touchscreen and adopting a more contemporary design style could make the experience more enjoyable.

**2. Touchscreen Functionality**

While Mazda’s infotainment system includes a touchscreen, its functionality is limited when the vehicle is in motion. Many drivers favor using touch controls for quick access to features, but the current system restricts this for safety reasons. Allowing more touch capabilities while maintaining safety could boost user satisfaction. Furthermore, improving the touchscreen’s sensitivity and accuracy would provide a more seamless experience.

**3. Voice Recognition and Control**

Voice recognition technology has become a staple in modern infotainment systems, yet Mazda’s implementation is outdated compared to competitors. Enhancing the accuracy and responsiveness of voice commands would enable drivers to access features without diverting their hands from the wheel or their eyes from the road. Expanding the range of recognized commands would further enhance its practicality and ease of use.

**4. Smartphone Integration**

Although Mazda supports Apple CarPlay and Android Auto, the integration can be sporadic and at times exasperating. Ensuring that these features function seamlessly and are easily accessible would greatly enhance the user experience. Moreover, expanding compatibility with a broader array of apps and services would offer users more choices and flexibility.

**5. Software Updates and Connectivity**

Regular software updates are essential for preserving the functionality and security of infotainment systems. Mazda should focus on establishing a more robust over-the-air update system to ensure users receive the latest features and enhancements without needing to go to a dealership. Additionally, improving connectivity options, such as Wi-Fi hotspots and enhanced Bluetooth performance, would keep drivers linked and engaged.

**6. Customization Options**

Many drivers appreciate having the capability to personalize their infotainment systems to suit their tastes. Mazda’s existing system offers limited customization options, which can alienate users seeking a more tailored experience. Introducing features that allow users to rearrange icons, select themes, or set up favorite contacts and applications would enhance the system’s user-friendliness.

**7. Enhanced Audio Features**

Mazda vehicles typically come with premium audio systems, but the infotainment interface does not fully utilize these capabilities. Improving audio settings, such as equalizer options and sound profiles, would enable users to customize their listening experience. Additionally, incorporating more streaming services and enhancing overall audio quality would cater to music lovers.

**Conclusion**

Mazda’s infotainment system has the potential to be a distinguishing feature in its vehicles, but various improvements are required to elevate it to the level of its peers. By focusing on user interface design, enhancing voice recognition, improving smartphone integration, and providing more customization options, Mazda can deliver a more intuitive and enjoyable infotainment experience. As the automotive industry progresses, prioritizing these enhancements will be essential for Mazda to meet the demands of contemporary drivers.